Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Effective Date: January 15, 2025 | Last Updated: March 8, 2025

Introduction

iroqentloex is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy applies to all services provided by iroqentloex through our website iroqentloex.com and related financial education services.

We operate under Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles (APPs). This policy explains our practices in plain language so you can make informed decisions about your personal information.

Information We Collect

We collect information that helps us provide better financial education services and improve your experience with iroqentloex.

Personal Information

Name, email address, phone number, postal address, and other contact details you provide when registering or contacting us.

Financial Information

Information about your financial goals, interests, and educational preferences to customize our content recommendations.

Usage Information

How you interact with our website, including pages visited, time spent, and educational content accessed.

Technical Information

IP address, browser type, device information, and other technical data necessary for website functionality.

How We Collect Information

  • Directly from you when you complete forms, register for services, or contact us
  • Automatically through cookies and similar technologies when you use our website
  • From third-party services integrated with our platform (with your consent)
  • Through surveys, feedback forms, and educational assessments

How We Use Your Information

Your information helps us deliver relevant financial education content and maintain our service quality.

Primary Uses

  • Service Delivery: Providing access to educational content, resources, and personalized recommendations
  • Communication: Responding to inquiries, sending course updates, and providing customer support
  • Improvement: Analyzing usage patterns to enhance our educational materials and user experience
  • Legal Compliance: Meeting regulatory requirements and protecting against fraud or misuse

Marketing and Communications

We may send you educational newsletters, course announcements, and relevant financial literacy content. You can opt out of marketing communications at any time through the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We don't sell your personal information. We only share information in specific circumstances:

Authorized Sharing

  • Service Providers: Trusted partners who help us deliver services (email providers, analytics tools, hosting services)
  • Legal Requirements: When required by Australian law, court orders, or regulatory authorities
  • Business Protection: To protect our rights, prevent fraud, or ensure user safety
  • Business Transfers: In case of merger, acquisition, or sale of business assets (with notice to affected users)

Third-Party Services

Our website uses carefully selected third-party tools for analytics, customer support, and educational content delivery. These providers are bound by strict data protection agreements and can only use your information for specified purposes.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access and Correction

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or outdated information
  • Receive a copy of your data in a portable format

Control and Deletion

  • Withdraw consent for specific uses of your information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications
  • Restrict certain types of data processing

How to Exercise Your Rights

To exercise any of these rights, contact our Privacy Officer using the details below. We'll respond within 30 days and verify your identity before processing requests. Some requests may take longer if they're complex or numerous.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security and Protection

We implement multiple security measures to protect your personal information from unauthorized access, modification, or disclosure.

Technical Safeguards

  • SSL encryption for all data transmission
  • Secure server infrastructure with regular security updates
  • Access controls limiting staff access to necessary information only
  • Regular security audits and vulnerability assessments

Organizational Measures

  • Staff training on privacy and data protection requirements
  • Clear data handling procedures and access protocols
  • Regular review and updating of security practices
  • Incident response procedures for potential data breaches
Security Incident Response: In the unlikely event of a data breach that may cause serious harm, we'll notify affected individuals and the OAIC as required by law, typically within 72 hours of becoming aware of the incident.

Data Retention and Deletion

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law.

Retention Periods

  • Account Information: While your account remains active, plus 7 years after closure for compliance purposes
  • Educational Records: Course completion data retained for 5 years for certification purposes
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: Aggregated data retained for 2 years, personal identifiers removed after 6 months

Deletion Process

When retention periods expire, we securely delete personal information using industry-standard methods. Some information may be retained in aggregated, non-identifiable form for research and service improvement.

International Data Transfers

While we primarily store data within Australia, some service providers may process information overseas. When this occurs, we ensure appropriate safeguards are in place.

Transfer Safeguards

  • Contracts requiring equivalent privacy protection standards
  • Selection of providers in countries with adequate privacy laws
  • Regular monitoring of overseas data handling practices
  • Right to request information about specific transfer arrangements

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our services.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality and security
  • Performance Cookies: Help us understand website usage and identify improvements
  • Functional Cookies: Remember your preferences and personalize your experience

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Children's Privacy

Our services are designed for adults seeking financial education. We don't knowingly collect personal information from children under 13. If we become aware that we've collected information from a child, we'll delete it promptly and may contact parents or guardians.

Changes to This Policy

We review and update this Privacy Policy regularly to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through:

  • Email notification to registered users
  • Prominent notice on our website
  • Updated effective date at the top of this policy

Continued use of our services after policy changes indicates acceptance of the updated terms.

Privacy Contact Information

Privacy Officer
iroqentloex
L8/170 Queen Street
Melbourne VIC 3000, Australia

Email: support@iroqentloex.com
Phone: +61 419 787 920

For privacy-related inquiries, please include "Privacy Query" in your subject line. We aim to respond within 5 business days.

This Privacy Policy was last reviewed in March 2025 to ensure compliance with current Australian privacy legislation and reflects our ongoing commitment to protecting your personal information.